The 5 Most Outsourced Processes in Logistics – and Why It Works

The 5 Most Outsourced Processes in Logistics – and Why It Works

The logistics and freight forwarding industry runs on precision, timelines, and data. With rising volumes and increasing complexities, more and more businesses are turning to BPOs like YBS India to handle their non-core yet business-critical tasks. But what exactly are companies outsourcing, and why?

Here are the top 5 processes logistics companies are outsourcing — and how it’s creating real impact.

1.  Documentation Management
   From Bills of Lading to Commercial Invoices, documentation is crucial — but time- consuming. Outsourcing ensures accuracy, compliance, and timely turnaround, reducing shipment delays and penalty risks.
2.  Track & Trace
   24/7 tracking and updates are now an industry standard. Outsourced teams can manage this in real-time, ensuring your customers are always informed and your operations team stays focused.
3.  Customer Support
   From resolving delivery issues to responding to inquiries, dedicated offshore teams ensure consistent, multilingual, and prompt support — enhancing your customer experience without overloading your in-house teams.
4.  Data Entry & Shipment Booking
   Speed and accuracy are everything. Outsourcing this process means fewer errors, faster bookings, and seamless integration with your TMS.
5.  Invoicing & Payment Follow-Up
   Cash flow depends on timely invoicing. With a BPO team managing your billing and reminders, you ensure faster revenue cycles and cleaner accounts receivable.

Why It Works

At YBS India, we bring in trained professionals with logistics domain knowledge, not just generic back-office staff. We work in your time zone, on your platforms, and with your systems — like a true extension of your team.

By outsourcing the right processes, logistics companies are not just cutting costs — they’re enhancing service levels, improving efficiency, and gaining a competitive edge.

Curious about how we can transform your logistics operations? Let’s explore the possibilities together.